My website being down for six days means access difficulty for three games - and it costs me money. It's not the end of the world, but it's a huge pain in the ass without any due diligence on their part.
Had they tried to reach me via the correct email address or my home phone and failed to get me, I'd have no room to complain. My problem is they acted quickly, based on a single complaint without talking to me first, and then tried to extort me.
For the record, they relented, which suggests I was right.
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