|
Well said Rhuarc.
It is amazing that in this day (when there are concerns about so many companies outsourcing tech support and other such jobs) that people would COMPLAIN about having to *gasp* do what they are hired to do.
Of course most people who call tech support are clueless- that's why the company is paying all those folks to work tech support.
The real problem is that most of the people WORKING tech support are themselves clueless, and are unable to resolve any situation that is even slightly complex.
|